Event Terms & Conditions

Tickets issued by The League of Friends for the ‘Festival on the Field’ are subject to the following conditions:

1. TERMS AND CONDITIONS

a. These Terms and Conditions may be varied at any time. Any variations become effective on the day immediately after their publication on the website and apply to any purchases made after that date.
b. These Terms and Conditions are governed by the UK laws.
2. TICKETING
a. Tickets are only valid if they are purchased through our event on Eventbrite “Festival on the Field 2021” or through the LoF shop. Tickets not purchased through an authorised point of sale entry will be refused.
b. Prior to purchasing a ticket through the Eventbrite website, you may be required to register for a user account and to nominate an email address and password for your account. You must maintain the confidentiality and security of your user account (including your password) and not provide it to any other person.
c. Please treat your ticket as you would money or other valuables. Do not share your ticket barcode; it may prevent your entry if it is duplicated.
d. All ticket purchases are non-transferable and may not be resold, packaged or used for advertising, promotion or other commercial purposes (including competitions or trade promotions) or to enhance the demand for other goods and services, without prior written consent. If a ticket is sold or used in breach of these conditions, the bearer of the ticket may be denied admission, or other action taken, without guarantee of a refund. Entry may also be denied if tickets are not purchased from an authorised point of sale.

3. ENTRY

a. Opening hours are Saturday 7th August 11 am to 10pm.
b. The promoter or their designee, reserves the right to deny admission to the Venue and the Festival to any person holding a ticket that appears to have been tampered with, counterfeited, defaced or duplicated.
c. Entry may be refused if the ticket buyer does not obey all government regulations regarding the event.
d. Photo ID may be required for age and name verification.
e. It is a condition of entry to the ‘Festival on the Field’ that all bags/containers will be subject to a full search at the time of entry to the venue. Refusal to consent to a search WILL prevent entry to the Event, without refund. Any prohibited items found will be confiscated and not returned.

4. GENERAL

a. The daily program for activities within the ‘Festival on the Field’ are provisional and subject to change as necessary without notice due to adverse weather conditions or other operational reasons. The right is reserved to cancel, withdraw, postpone, relocate or reschedule activities and there is no guarantee of viewing any or all scheduled activities.
b. Whilst at the Festival, visitors are responsible for the security of their own property. Visitors are reminded not to leave bags or packages unattended at any time.
c. Images of the Festival taken with a camera, mobile phone or other wireless device cannot be used for any purpose other than for private and domestic purposes, without prior written consent of the Committee and payment of any imposed fee. Images cannot be sold, licensed, published or otherwise commercially exploited.
d. Making or distributing of broadcasts, commentary or news reports by any means in any format or media including any such commentary made by mobile phone or other wireless device is not permitted without prior consent of The Committee.
e. Entering the site to make political statements or unauthorised protests will result in you being removed from the venue.
f. Visitors consent to being photographed, filmed and recorded as visitors to the Festival and consent to the use of any such film, image or recording at the discretion of The Committee.
g. We reserve the right to add, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements and audience capacity.

5. RESTRICTED & PROHIBITED ITEMS

a. For the comfort and safety of visitors, staff and volunteers the following items are not permitted to be brought into the Festival:
i. Alcohol,
ii. Amplification equipment,
iii. Animals (except service animals, such as certified assistance dogs & police dogs)
iv. Any item that could be used as a weapon or a replica weapon (unless by an authorised re-enactor or persons authorised in writing),
v. Dangerous goods or any other item prohibited by legislation,
vi. Distress signals,
vii. Drones (includes items also defined as UAVs or RPAs by the CASA rules)
viii. Fireworks, Frisbees and helium balloons
ix. Illegal substances,
x. Glass,
xi. Large flags, musical instruments (unless by prior consent),
xii. Laser pointers,
xiii. Unauthorised advertising material, banners or flyers,
xiv. Whistles or loud speakers,

b. The ‘Festival on the Field’ is a non-smoking venue. Visitors are only permitted to smoke in designated areas within the festival grounds.
c. Adults must not leave dependent children unattended. All persons under 16 years old must be accompanied by an adult.

6. ALCOHOL

a. The Festival (including all parts of the venue, including parking areas) is conducted in accordance with an appropriate Liquor Permit. Persons seeking entry to the Festival are advised that:
b. They are entering a licensed area;
c. Alcoholic beverages must not be taken into or from the Festival
d. Checking procedures will apply to prevent persons possessing liquor from entering;
e. Intoxicated persons will not be permitted to enter;
f. Intoxicated persons will be removed from the Festival;
g. All patrons wishing to consume alcohol must have a photographic ID;
h. It is an offence for minors to purchase or consume alcohol;
i. It is an offence to sell to or supply minors with alcohol;
j. Liquor is only to be consumed in the permit areas;
k. Persons supplying alcohol to minors will be reported to police;
l. Penalties apply under the Liquor Act and Regulations.

7. PUBLIC SAFETY WARNING

a. Visitors may experience some aspects of the Festival that are potentially hazardous including activities associated with close proximity of horses and other animals, uneven and potentially slippery gravelled surfaces and loud noises. Many areas of the Festival are exposed to direct sunlight and heat. Visitors are required to take appropriate care of their hydration and sun protection.
b. The Committee does not take responsibility for personal injury, loss or damage however caused, including any negligence (but not gross negligence), breach of duty, default or omission on the part of the Committee’s staff, volunteers, contractors or agents.
c. You will be liable for any loss or damage caused at the Event by you or your invitees.
d. Appointed Officers of The Committee reserve the right, with reasonable cause, to refuse entry to any person or remove any person from the Festival without any entitlement to a refund.

8. PUBLIC HEALTH AND SAFETY

9. PATRON HEALTH DECLARATION

10. All attendees of Festival on the Field must commit to stopping the spread of COVID-19.

a. The primary ticket purchaser agrees that neither they nor anyone in their group will attend the event if, at the time of the event, they are unwell or subject to a self-quarantine or self-isolation period.
b. This includes:
c. If the ticket holder is displaying flu-like symptoms within the last 14 days.
d. The ticket holder agrees that they or their household members have not been diagnosed with COVID-19 in the last 14 days.
e. The ticket holder declares that they or household members have not knowingly been exposed to anyone diagnosed with COVID-19 in the last 14 days.
f. The ticket holder additionally declares that they have not travelled to any region that has been considered a hotspot within the last 14 days.

g. CONTACT TRACING

h. The ticket holder agrees to additional contact tracing on the days of the event by methods provided by the promoter such as a check in app if required as part of the NHS track and trace scheme.

i. Should the primary ticket buyer be attending the event as part of a group, they are responsible for knowing the contact details of all attendees in their group. If they are contacted directly by the Government including the Department of Health for the purposes of contact tracing, they must:
i. make the contact details of their group available to the Government, or
ii. Contact each member of their group, and request that they provide their contact details to the Government directly.

j. GENERAL COVID SAFE REQUIREMENTS

k. Patrons are required to follow the instructions of the venue’s security and safety personnel as well as follow current Public Health Orders;
l. Comply with Social Distancing requirements;
m. Utilise the hand sanitiser stations throughout the venue
n. Remember that together we can help stop the spread of COVID.

11. CUSTOMER SERVICE STATEMENT

a. If for any reason we are unable to process your order, please contact us and we will notify you within 2 business days to begin the resolution process.

12. CUSTOMER SERVICE POLICY

a. The Festival on the Field is committed to providing exceptional customer service and quality events and opportunities. We endeavour to make sure that all events and opportunities listed on our website are up to date and pricing is true and correct. If we are unable to process your booking request, we will notify you within 2 business days to arrange an alternative processing option.

13. REFUND POLICY

a. Please choose carefully. We do not give refunds if you simply change your mind, make a purchasing error or make a wrong decision.

b. No refund or exchange will be given on any ticket
c. If the event is unable to proceed on the advertised date or location by Government order, the ‘Festival on the Field’ reserves the right to reschedule the Event and offer a credit or exchange to the rescheduled date or offer a refund request window of 28 days. In the event of the cancellation in advance of the event, we will provide a refund.
d. The Festival on the Field is an “All Weather Event”, except in such case of a “Force Majeure” defined event or an act of violence, the Committee would cancel the event. No refunds will be made if you choose not to attend due to inclement weather.

e. There will be no refund on any unused portion of tickets if you or your invitees are asked or forced to leave or if you decide not to attend any part of the Event.

f. The ‘Festival on the Field’ will provide a refund or exchange where you advise the Festival on the Field and provide a doctor’s certificate, within a reasonable period of time before the event, that you or any other members of your booking party:
i. are required to isolate or quarantine under laws aimed at reducing the spread of COVID-19 (and the event falls within the isolation/quarantine period);
ii. are diagnosed as having COVID-19;
g. exhibit symptoms of COVID-19 (e.g. fever, chills or sweats, cough, sore throat, shortness of breath, runny nose or loss of sense of smell) (‘COVID Symptoms’);
h. have been in close contact with anyone displaying COVID Symptoms; or
i. have been tested for COVID-19 and are awaiting the results (and the event falls within the period of awaiting test results).

j. In the event a refund is provided, we will provide a refund less an amount to cover the cost of ticketing.

k. Refunds will be processed via the Eventbrite platform.

l. The refund or exchange will not apply in the case that the relevant circumstances were known to you and/or the relevant booking party members prior to the ticket purchase; and will not apply in the case that you and/or any of the booking party members attend the event and are refused entry, or asked to leave, on the basis that you have failed to comply with any COVID-19 safety requirements or directions.

14. PRIVACY POLICY

a. The ‘Festival on the Field’ is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. It will only be used for the purpose for which you have provided it and will not be added to a mailing list unless you have provided it to us for that purpose. We will not use your email address for any other purpose and will not disclose it without your consent.
b. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletters (if applicable) and to personalise your event experience with us. ‘Festival on the Field’ uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from the ‘Festival on the Field’ only last while you are browsing our website. We do not store persistent cookies on your computer.
c. Tickets bought on the Eventbrite platform will be subject to the Eventbrite Privacy Policy.
d. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
e. If you choose not to provide the information requested, we may not be able to accommodate your request for tickets or information.